Round-the-clock maintenance support available for medevac Ansat helicopters

The TeMPo service is expected to be servicing 80% of Russian Helicopters products by 2020 (Helicopter Service Company)

Russian Helicopters has launched a dedicated maintenance arm, TeMPo, which will be providing 24/7 services for Kazan Helicopters Ansat rotorcraft delivered to customers as part of the nationwide medevac aviation development program.

The service allows operators to file technical requests, as well as ordering the development of damage repair programs and updates to operating documents.

“This large-scale project is bringing Russian Helicopters’ aftersales support to a new level,” says CEO Andrey Boginsky. “The TeMPo service is already involved in the development of medevac aviation in Russia: all the Ansat operators are granted access to the system upon receiving their helicopters. Moreover, the system is available not only in Russian, but also in English, making it accessible to our foreign customers as well.”

Deliveries of Ansat helicopters in the medevac configuration were launched in May this year via State Transport Leasing Company (GTLK). Two of the type are operated by Russian Helicopter Systems, another one was delivered to Vyatka Avia.

Earlier, TeMPo provided maintenance and support services to Russian and foreign operators of Ansat and Kamov Ka-32 helicopters.

The service plans to expand the range of helicopter types services by December 1, adding the Mil Mi-8AMT, Mi-171E, and Mi-171A2. Several rotorcraft designs which are currently under development will also be added eventually. Russian Helicopters expects that by 2020 its maintenance arm will have come to service 80% of all helicopters manufactured by the holding company.

TeMPo is accessible online via a special section of the aftersales service website, and also through a dedicated phone line and by email. Among other things, it allows helicopter operators to check on the current status of their requests. To gain access to TeMPo, an operator must register at the Helicopter Service Company website.