Aeroflot helps passengers track their lost baggage online
Aeroflot has implemented an IT solution that helps passengers to track their lost baggage status on the Internet.
The service is based on the World Tracer international search system developed by SITA in cooperation with the International Air Transport Association (IATA).
To find out how the search for the lost baggage is proceeding, the passenger must type in the code from their Property Irregularity Report (PIR) and their last name. In case the baggage has been located, the system will provide information on whether it has been shipped to the right destination. At the moment Aeroflot has enabled the search functions in five different languages, but the number may be increased in the future.
The service is now operational on several routes: Almaty, Amsterdam, Antalya, Athens, Baku, Bangkok, Barcelona and others, mostly international. The list will be continually expanded, Aeroflot assured.
According to SITA’s data, by 2017 about 69% of airlines globally will offer the online baggage tracking service to their passengers. Airports and airlines are also working on elaborating a new baggage loss claim. About 18% of carriers provide passengers with a possibility to claim their lost baggage through self-service kiosks, while 10% offer this service through mobile applications.
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