Aeroflot cooperates with TripAdvisor to enhance customer feedback and service

PJSC Aeroflot (Moscow Exchange ticker: AFLT) today announces a promotional cooperation with TripAdvisor to encourage passengers to share opinions and better understand the value of their flight experience, and help Aeroflot continue refining its already market-leading customer service offering.

Aeroflot will encourage passengers to write candid reviews of their flight experience on TripAdvisor’s new airline reviews platform, which includes all major airlines globally and will continue to expand TripAdvisor’s database of 350 million traveller reviews and opinions.

“Aeroflot is known worldwide for its excellent standards of service and commitment to using the latest technologies. This latest innovation helps promote the entire Aeroflot experience, including the excellent service that we are renowned for,” said Andrey Sogrin, Aeroflot’s PR Director. “Passenger feedback and opinions are a key tool to help us continue to refine and enhance our world-famous customer service. Airline reviews on TripAdvisor will help Aeroflot remain competitive globally and benefit our passengers around the world.”

TripAdvisor’s airline reviews platform is designed to be a go-to resource to help travellers make more informed decisions based not only on price but also the overall experience of flying with the airline as viewed by TripAdvisor’s community of more than 340 million monthly unique visitors. Users can review any airline they have flown, and all reviews are subject to TripAdvisor’s review submission guidelines.

“We help travellers determine which flight options offer the best value beyond price by surfacing candid reviews and photos, as well as detailed amenities information,” said Andrew Wong, regional director, TripAdvisor Flights. “By encouraging its customers to share their candid feedback, Aeroflot will give flyers around the world the insights they need to book with their carrier.”

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